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Service · dropped & damaged

Gravity: the leading cause of Yorkshire data loss.

Off the desk mid-backup, out of a bag on the way to the station, knee-height onto a tiled floor — a drop is the most democratic drive killer there is, and the outcome turns on a single question: was it spinning? The bench sees the aftermath daily, and the free diagnostic reads exactly what the fall broke.

25 years’ experience
In-house, never outsourced
No fix, no fee · most jobs
~ drop_2026-203 — liveRECOVERING
$ ldr diagnose /dev/sda
 Device: LaCie Rugged (USB-C)
 Status: WATER DAMAGE — dropped in loch
 Client: confidential · Scarborough

$ ldr engineer-working
 Board: cleaned, not powered dry
 Heads: donor set fitted
 Imaging: 98% · corrosion mapped

$ ldr verify
 ✓ field_footage — recovered
 ✓ project_files — back
 ✓ never dried it — right call
// drop physics

Spinning vs parked: two different accidents.

Powered and spinning is the bad fall: heads fly nanometres above the platters, and an impact can slap them into the surface — head damage at minimum, surface scoring at worst, announced afterwards by the classic post-drop click. Powered off is kinder: heads are parked off the platters, and the usual casualties are the spindle bearings (drive won’t spin, faint buzz) or nothing at all. Either way the honest rule is identical — a dropped drive gets one gentle assessment, not a week of hopeful retries, because a marginally-damaged head destroyed by retry number nine was a recovery lost to impatience, not to the fall.

// beyond drives

Crushed, bent, and sat on.

Not all impact damage is a fall. Laptops closed on a pair of earbuds, or sat on inside a bag, arrive with the drive intact and the board cracked; USB sticks bend at the connector while their flash untouched; microSDs snap and still surrender their chips to direct reading; externals survive the fall but shatter their USB ports. The pattern across all of them: the storage medium is tougher than its plumbing, and recovery is very often repairing the plumbing just long enough to image everything through it. Whatever hit yours — box it as-is, loose parts included, and let the diagnostic assign the odds for free.

// questions

Asked often, answered straight.

Back it up this minute, while it’s still cooperating. A drive that survived a drop may be marginally damaged and running on borrowed calibration. Copy the irreplaceable first, then everything. If it falters mid-copy, stop and bring it in; a half backup plus a careful image beats pushing a wounded drive to the end.

Usually, yes — parked heads forgive a great deal. But an unpowered fall can still seize a spindle bearing or crack solder, so if it won’t spin, won’t mount, or simply sounds different, treat it as injured. The free diagnostic settles it either way without a paid guess.

It really does. The standard is simple: immobilised in padding, a snug box, no rattle. A failed drive survives an ordinary journey perfectly well; what it cannot afford is tumbling around inside a roomy box. Two minutes of bubble wrap protects everything the recovery depends on.

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