When a business loses data, the loss rarely stops at the files — there’s downtime, missed deadlines, compliance to answer for, and clients who notice. We handle business recovery as business: NDAs signed as a matter of course, priority when the clock is the real problem, documentation an auditor will accept, and invoicing your finance team will recognise.
RAID, NAS, servers, VMs and databases recovered in-house, with NDAs and proper invoicing as standard for business jobs.
The engineering is the same as any job we take — imaging first, fixed quotes, no fix no fee on most work — but the wrapper changes. Confidentiality is paperwork, not a promise: NDAs sign before media ships, handling stays with our own engineers under ICO-registered practice (ZC173784), and updates flow to one named contact. Priority is real and honestly priced: the emergency track re-sequences intake, diagnostics and bench hours as a visible quote line. Documentation matches the audience: recovery reports for insurers, verification statements for compliance, certificates of secure destruction for retired media. And invoicing behaves: proper VAT invoices, purchase-order references honoured, payment on success for standard-terms work.
The same shapes come back across sectors: the only server down with the backup discovered stale; arrays wounded by well-meant rebuilds; ransomware across shares and NAS; departed employees and the forensic questions they leave; databases marked suspect at month-end; and fleets of laptops whose users kept everything locally after all. Law firms, practices, manufacturers, agencies and schools across Yorkshire use the same door as everyone else — drop-off or insured courier — and the same free diagnostic starts every engagement.
Every organisation has a disaster-recovery plan on paper — right up until the day it’s tested and something slips through the gaps. A RAID that won’t rebuild, a server that won’t boot, a ransomware strike that reached the backups too, or a room lost to fire or flood: when the plan doesn’t bring the data back, recovering it from the failed hardware is the disaster recovery that actually counts. That work happens in-house on our own equipment — prioritised when downtime is the real cost, and documented for whoever needs to sign it off.
Yes — quote first, PO reference on the invoice, VAT handled properly, payment on success for standard no-fix-no-fee work. Where an agreed attempt fee applies it's stated in writing before commitment, as with every job.
A written handling summary: ICO registration, in-house-only engineering, imaging methodology, storage during the job, return or certified destruction after. For regulated sectors we'll align the paperwork to your framework's language at intake.
With, happily — MSPs and internal IT teams refer a steady share of our business work. They handle your infrastructure; we hand back verified data; nobody's toes are involved.