For twenty years, we’ve recovered data, and the same team of engineers now look after Yorkshire directly. First get a quote either by telephone or by filling in the form; then regardless of whether you physically take your item to our Leeds branch (Albion Street, no appointment needed) or send it through the post, it will be processed on our own equipment, in-house, under a secure chain of custody, for an amount that has been agreed with you prior to us touching it, and will never be passed on to anyone else.
That is certainly not a matter of luck or guesswork; it has been acquired through a great deal of experience in recovering thousands of failed drives, arrays and cards.
We are simply answering one single question in an honest way: will you be able to recover your information? And at what cost? There is no payment for saying “yes” when the answer should actually be “no”, and there is no encouragement or pressure to provide a high number as a guess; the first step, a diagnosis of your issue, is always provided without charge. Thus, the cost figure is based on actual information.
Each engineer here has an area of expertise: one engineer works with RAID and server rebuilds, one engineer works on Mac drives (APFS and Fusion volumes), another engineer reads (and retrieves) data from a dead controller’s NAND chip. No matter what item arrives at our own laboratory in the UK, it will arrive with the engineer who is responsible for fixing that problem each and every business day, not just whoever can get to it first when they have time.
You will know exactly what is wrong and how much you are going to pay before we accept payment, no exceptions.
Our engineers work all stages of every recovery start to finish, in-house; we do not ship recoveries to someone else in secret.
Each of RAID, Apple hardware and chip-level flash has a specialist who does little but that one thing all week long.
Your device will be treated as you would treat yours; there will be nothing subcontracted, and nothing hidden in an invoice.
The family looking for irreplaceable photos and the business whose server has gone down join the same queue, and all get the same free look and receive the same fixed quote in writing.
What we see most often are the emergency cases of the “everyday” kind, such as family photo albums, dissertations, laptops which have passed their warranties, etc.
Wedding memory cards, shoot drives and editing suites, almost always under a tight deadline which cannot be changed.
Files for case work and client records, all treated confidentially as required by a non-disclosure agreement (NDA), with a documented chain of custody where necessary.
EPOS systems, booking databases and some of those odd times when the back-office RAID decided to crash on a weekend.
Quotes, invoices, years of client data that existed solely on one un-backed-up laptop.
Shared drives and administrative systems, returned with the documentation a public entity needs to review.
Design files, CAD archives and the server containing the entire production record.
A specialist group to handle these recoveries in-house. The client’s in-house IT department isn’t equipped to attempt them.
A free diagnosis, a fixed quotation for the work to be done in writing, and recovery of your data on our own premises; in most cases you will only pay for our services if we recover your data. Once you’ve got a quote for the job you want us to do, by phone or with the form, drop off your device at our Leeds site (drop-in basis, no appointment necessary) or send it through the post.