A Kirklees town with textiles heritage, a dense small-business base and a lot of households running everything from one computer. When that computer stops, the accounts, the coursework and the photographs stop with it.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Dewsbury to Leeds is around twenty minutes by rail and a short drive, so most people bring the drive in themselves. Insured post is equally welcome. The caseload is broad and everyday: laptops that will not start, external hard drives dropped once too often, SSDs that stopped being detected, small-business NAS boxes, and the photographs that exist in one place only.
The service does not vary by town. Free diagnostic first, fixed written quote before any work, recovery by our own engineers in-house rather than a third party, and on most jobs no fee at all unless your data comes back.
Often not. A failed USB bridge board or power supply can hide a completely healthy drive — we open the enclosure and read the drive directly, which brings a lot of “dead” externals straight back. Send the whole unit including the cable.
Phone storage is genuinely harder and we will not pretend otherwise — handsets use SSD-type memory with TRIM, which wipes deleted data quickly. Photos on a memory card, though, are usually very recoverable indeed.
Diagnostic within 24 to 48 hours of arrival, and recovery typically 3 to 5 working days after you approve the fixed quote. Anything with a hard deadline can be prioritised — just say so on the first call.