A university town with a strong engineering and textile heritage as well as numerous small businesses: this is Huddersfield, where companies keep their designs, accounts, archives etc. on hardware which does not warn users before it stops working. We are approximately twenty minutes away by train.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Huddersfield to Leeds takes about twenty minutes by rail, or a straightforward run on the M62, which makes delivery relatively simple once you have a quote (even if you use insured postal services). The type of data we recover varies from student laptop failures and dissertation files through to larger cases such as engineering RAID systems, manufacturing companies’ NAS systems, and the design and CAD archives where many years’ worth of valuable data exists. Additionally, as everywhere, we receive a constant flow of failing hard drives (clicking), and photograph collections stored in single locations.
There is no difference in service due to postcode. We offer a complimentary diagnostic, fixed quotes are provided in writing prior to any works being started, all recoveries are performed in-house by one of our engineers with complete control over the chain of custody and for the majority of cases, customers do not incur costs unless their data has been successfully recovered.
In virtually every case. If the computer will not power up (won’t turn on), then it is often because the circuit board (motherboard) is defective and although the drive inside may be functioning normally, it cannot be read without first removing it from the laptop. We can image this drive and provide you with your files, regardless of whether or not your laptop will eventually run again. Please stop trying to boot it, take the drive out (a computer repair shop can do this for you) and bring the drive in to us, so that we can begin to diagnose and possibly repair/recover your lost files.
Routinely. Regardless of whether the data sits on a workstation SSD, a Network Attached Storage device (NAS) or a RAID array, the process for recovering is always the same: image the device first; rebuild using the images made in step one; verify what was recovered prior to returning the data to the customer.
When it comes to a physical failure, it is the opposite: software keeps the bad drive spinning, so when software is run against the bad drive it can convert what would have been a recoverable job into an unrecoverable one. So if your drive is clicking, undetected, or producing some other abnormal noises, then this is a hardware problem. Software will not be able to get at it.