Calderdale mixes financial services, a creative and independent-business scene around the valley towns, and a lot of homes and small firms running on one computer each. When the drive in that computer stops, the whole thing stops with it.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Halifax to Leeds is under an hour by rail, or a straightforward run on the M62 — comfortable for hand-delivery, and just as easy by insured post. Calderdale sends us the full spread: laptops that will not start, hard drives gone clicking after a knock, SSDs that have simply vanished from the machine, small-business NAS boxes, and the photographs that matter more than anything else in the house.
A drive from Halifax gets exactly what a drive from Leeds gets: a free diagnostic, a fixed written quote before any chargeable work, recovery by our own engineers in-house rather than a third party, and no fee on most jobs unless your data comes back.
Unplug it and leave it unplugged. Clicking after a drop means the heads are damaged, and every further power-on risks the platters. Bring or post it as it is — a head swap under our laminar-flow hood is routine work, but only if the drive stops being powered.
Yes, and that is part of the free diagnostic. A lot of “dead” external drives are simply a failed USB bridge board or power supply, with a perfectly healthy disk inside. Send the whole unit including the cable so we can test both.
Yes — all of Calderdale, on identical terms. Insured post reaches us next day from anywhere in the district, and the price depends on the device and the fault, never the postcode.