For twenty years we have recovered data, and we operate from Leeds at 17th Floor, The Pinnacle, on Albion Street. Once you have a quote, bring your device in to see us on any weekday (you don’t need an appointment) or if you prefer send it from anywhere in Yorkshire; regardless of how you do it, all work is done by our in-house engineers, and we do not give the job to anyone else.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Our Leeds office is located on the 17th Floor of The Pinnacle, on Albion Street (LS1 5AA). We are just a few minutes away from Leeds Station as well as in the heart of the city. We work Monday to Friday from 9am to 5:30pm. No appointment is required. However, if you would like to bring your item(s) in, please ring us first to obtain a price quotation. Alternatively, you can also complete the form online. Once you have obtained your price quotation, simply bring along whatever item you need recovering, such as a clicking hard drive; an SSD that no longer appears in the BIOS; a Mac that will not boot; a NAS device whose volume has crashed; a RAID array where a second disk has failed; a server that refuses to boot; or even a memory card loaded with all of your photographs. If you would rather not travel, post it insured; the diagnostic costs nothing either way.
We diagnose each job at no cost; we quote every job at a fixed price that is in writing prior to any billable labour or costs; we recover data with our internal team of engineers as part of a secure “chain of custody”. All data recovery work is completed in-house by our staff engineers. On most jobs, customers do not pay for a data recovery service when their data does not get restored. If the issue is just meeting a deadline, let us know when you contact us initially and we will place your project in priority status.
The office is located at 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA and operates on a Monday to Friday basis (9am to 5:30pm). There is no need for an appointment, but please obtain a quotation prior to visiting us, via our telephone service or using our online enquiry form. Once we have confirmed your quote you will be able to visit us at your leisure; the diagnostic is free.
A hard drive is £300 + VAT (standard recovery), and cards and USB drives are £250 + VAT. RAID, NAS and servers are priced following the free diagnostic as they depend upon the number of disks and nature of the failure. You always get a fixed figure in writing before any chargeable work.
All of the engineering work that we perform takes place in-house (the same staff who do all of the analysis work do all of the recovery work) and is done as part of a secure chain of custody. Your device is never sent to another company once it is dropped off. The purpose of the drop-off is to have your device stay with the engineers that will be working with it.
Shut it down and bring it in as you have it. Do not attempt to turn it on or let it run again: clicking means a failed head assembly, and every second it runs can potentially destroy additional data on the disk.