A NAS is convenient right up until the volume goes read-only, a disk drops out, or the box simply won’t rebuild — and because most people run them as their only copy, that’s a genuine emergency. We recover NAS data recovery jobs of every kind: single-disk units, mirrored pairs and multi-bay arrays that have lost more disks than the redundancy allows. Whether you searched nas data recovery, nas drive data recovery or nas file recovery, the diagnosis is free and no-recovery-no-fee applies.
A failed NAS trying to rebuild onto a second weak disk can destroy what was recoverable. Power it down, and don’t swap disks or hit “repair” until it’s been imaged.
NAS failures usually stack. A single disk fails and the box keeps running degraded — then, weeks later, a second disk goes and the volume drops offline. Sometimes the disks are fine and it’s the NAS’s own file system (Synology’s Btrfs, QNAP’s ext4 over LVM, or a proprietary layout) that has corrupted after a power cut or a firmware update. Occasionally it’s the unit itself — a dead controller board leaving perfectly healthy disks stranded. Each of those is recoverable, but each needs a different route, and none of them respond well to the box’s own “repair” button.
We never work on the live NAS. Every disk is imaged individually, first — even the one the NAS has flagged as failed, because it often still holds the parity that makes the rest readable. From those images we rebuild the array in software, working out the disk order, block size and parity by hand, then extract your shares and files from the reconstructed volume. Because it’s all done from copies, nothing we do can make the original disks any worse — and that’s exactly why sending every disk, including the dead one, matters.
We recover Synology, QNAP, Buffalo, Western Digital My Cloud, Netgear ReadyNAS, TerraMaster, Asustor and unbranded boxes alike, in SHR, RAID 1, 5, 6 and 10 configurations. Label the bays before you pull the disks if you can — the order matters — and send the caddies and, ideally, the unit itself, so we can match the exact configuration.
Almost never at that stage. A crashed volume usually means the file system or the array metadata is damaged, not the data itself. We image every disk and rebuild the volume off the box, which recovers the great majority of these. The danger is letting the NAS try to repair or rebuild first.
Often, yes. A second disk rarely fails completely all at once — we can usually image enough of it to recover the parity and reassemble the array. It’s a harder job than a single failure, but far from hopeless, which is why we ask for every disk including the failed ones.
Send both if you can. The disks hold your data, but the unit tells us the exact model, firmware and configuration — and if the fault is the box rather than the disks, we’ll need it. At minimum, keep the disks in their original bay order.
Drop it at our Leeds address in The Pinnacle, or post it in fully insured — we’ll talk you through packing a heavier unit safely. Either way it’s handled in-house by our own engineers.
A free diagnosis first, always — then a fixed written quote before any work begins, and no fee at all on most jobs if the data doesn’t come back. NAS and array recoveries are quoted after diagnosis because they depend on the number of disks and the fault, but you’ll always have a fixed figure in writing before any chargeable work. Drop your device at our Leeds address in The Pinnacle, or post it in fully insured from anywhere in Yorkshire; whichever route it takes, it’s handled in-house by our own engineers and never outsourced.
The diagnosis is free, the quote is fixed in writing, and most jobs carry no fee unless your data comes back. Power the NAS down and resist the rebuild — that’s the single best thing you can do right now.