Bradford is approximately 9 miles from where we sit at our desks in Leeds, so many people just bring their drives into the office. It is a city with a high volume of smaller businesses, a university, a large public sector and lots of household laptop users who have placed all copies of all of their important documents/data onto one single device.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Bradford is close enough for hand-delivery to be the most logical option: trains to Leeds run every 15 minutes or so and take about 20 minutes, while from Bradford it’s a short drive along the A647 or M606/M62. Once you have your quote, drop the drive off at The Pinnacle on Albion Street any weekday (no appointment needed) or post it insured if that sounds easier. The Bradford caseload is broad: failed laptop hard drives, SSDs that stopped being detected, small-business NAS boxes and servers, and a steady stream of family photographs that exist nowhere else.
Proximity will change nothing in regard to the conditions; it merely affects the length of time for which your hard drive is in transit. There are no charges for diagnostics. All quotes are fixed and documented in writing prior to any work being done on your data. On most jobs, there is no fee unless we can get your data back to you. Each recovery (a clicking hard drive, a Mac that won’t boot, a RAID array that has lost its second disk) is performed in-house by our own engineers under a chain of custody that ensures your security and confidentiality at all times, not outsourced.
Yes, that is what the majority of our Bradford customers do. Our address is 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA, and we are open Monday to Friday, 9am to 5:30pm. No appointments are required, and the diagnostic service is complimentary.
Turn it off and leave it off. If it clicks after the machine was dropped, then the heads are damaged and each subsequent power-on could damage the platter(s). Send it in as is; do not boot it “one more time” to check anything.
Both, on the same terms. We accept failed servers, NAS boxes, and RAID arrays from small businesses throughout the district on the same terms. Where an NDA is required, one will be signed as standard. Your finance team will recognise our invoicing.