A market town situated upon the River Wharfe approximately 15 miles from the city centre of Leeds, filled with many home offices, consultancies and private households where their entire digital lives are dependent upon a single computer. It’s also very close to Leeds which can be reached easily via the A58.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
The time it takes to travel from Wetherby to Leeds by road is a mere twenty-five minutes. This short duration obviously lends itself to dropping the unit off after receiving your quotation as opposed to posting the item. Alternatively you can insure the postage and send the unit by post. Domestic and professional cases are prevalent within our local area; i.e., home office laptop failures, consultant’s hard drives containing several years’ worth of clients’ work, SSD failure, external hard drive failure due to excessive drops, etc. and above all else the family photos that hold memories.
The size of your community doesn’t dictate the quality or extent of the services we offer. We provide free diagnostics (no charge), a fixed written price prior to starting any work, all work is done by our own engineers at our facility, and there will be no charge for most of our jobs unless the data comes back (just like with any job that arrives here).
If there’s an emergency situation with a time constraint, please let us know when you make the initial phone call. While standard jobs typically take 24 to 48 hours from receipt to diagnosis, and then a few days to complete once you’ve accepted the quote, true emergencies can be expedited to the top of our list.
Only if the physical health of the drive is good and there is something wrong with either the file (deleted) or that part of the drive where the file was stored (corrupted). If the drive is failing mechanically (clicking), is undetected, or you are hearing strange sounds from it, then the mechanical failure will only get worse as the software keeps the drive spinning.
Yes, our office is located on the 17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA and we are available from Monday to Friday, 9am to 5:30pm. We do not require appointments. Diagnostic service is free.