Call or email us for your quote. Once we’ve quoted you, simply drop off your device at our Leeds drop-off point (no appointment is required). All routes are serviced by the same Leeds-based team of engineers that will actually be recovering your data, never a switchboard. We will provide you with a fixed, written quotation prior to any chargeable work being carried out.
We do not operate a courier collection service; you will rarely need to use one. Choose the route that best suits you and once your device is booked into our system we will send an email confirming that it has arrived.
Once you have a quote from us, by phone or with the form, drop your device off at 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA on weekdays (Monday to Friday) from 9am to 5:30pm; no appointment is needed. When you hand over your device, please provide your name, postal address, contact telephone number and email address so that we may get back to you. If possible, please complete the shipping form provided below and attach this document with your device for our records; alternatively a handwritten note containing these details will also be accepted. We will then conduct tests on your device and either ring or send an email to let you know of any issues we have identified.
Once you receive your quote from us, please send it via a tracked, fully insured service. Ensure that your item is packed as securely as possible. Please include all of your contact details (name, address, phone number and email) in the parcel so we can easily locate you once your diagnostics have been completed. We will then contact you to discuss the diagnostics results.
Let us know what went wrong and what you would like to get back. Most times we will contact you about our solution within an hour of you contacting us, on all working days.
We'll be back in touch shortly. If it's urgent, call 0113 322 3083.
The online estimator gives you a quick answer, a number in seconds; alternatively, ring us and chat things through first. Whatever way suits you best, the cost is clearly shown prior to any work being done. Also, if you wish to do so, you may choose to view exactly how the process is carried out.
The Pinnacle, Albion Street, LS1 5AA. After receiving a quote, please drop off your drive at the above address, at your own leisure during opening hours: Monday to Friday, 9am–5:30pm (you do not require an appointment), or send it via tracked postal service.
No. Once you’ve got a quote from us (you can either call to get one, or use our online request form), you’re free to come into our office any time Monday to Friday between 9am and 5:30pm; appointments are not required. We will appreciate a little advance notice for larger data recovery projects (like RAID or servers), as this allows us sufficient time to prepare the equipment to handle your project when you arrive. If you wish to drop in without calling first, however, that’s perfectly okay.
Yes, with two precautions. Thousands of drives arrive this way. Once you have your quote, package the drive in a space that is as snug as possible and then send it insured and tracked. A drive that has already failed will not be made worse by normal transportation; it will only be made worse if it is powered on.
We do not provide collection services; this is also one of the ways our pricing stays honest. For all of our cases, drop-off and insured shipping are available. If you have a server or other piece of equipment that cannot be moved, please contact us and we will discuss possible options with you.