A Wharfedale market town on the edge of Leeds — independent businesses, home offices and households, all of them running on machines that give no warning before they stop.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Otley is about twenty minutes from Leeds by road, so dropping the drive in is the obvious route. The local caseload is domestic and professional: home-office laptops, external hard drives used as the only backup, SSDs that stopped being detected, and the photographs that took a lifetime to accumulate.
A short journey, the same service: free diagnostic, fixed written quote before any work, recovery by our own engineers in-house, and no fee on most jobs unless your data comes back.
Stop using it and bring it in. That is the commonest story we hear, and it is usually recoverable — a failed external is very often the enclosure rather than the disk inside, and even a genuinely failed drive is routine bench work.
Yes. The diagnostic costs nothing and comes first, always — you get a written answer on what failed, what is recoverable and a fixed price before you decide anything.
17th Floor, The Pinnacle, Albion Street, Leeds LS1 5AA — Monday to Friday, 9am to 5:30pm. No appointment needed.