A spa town on the Wharfe with a professional, home-working population — consultants, practices and independent firms whose billable work and family history share a single hard drive.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Ilkley to Leeds is around half an hour by train on the Wharfedale line, or a straightforward drive — easy either way, and insured post works too. The caseload here is professional and domestic in equal measure: consultancy laptops, practice NAS boxes, external hard drives holding the only copy of everything, and the photographs that cannot be replaced at any price.
The terms are the same as for any job that reaches us: a free diagnostic first, a fixed price in writing before any chargeable work, recovery in-house by our own engineers under a secure chain of custody, and no fee on most jobs if the data does not come back.
Yes — NDAs are signed as standard where you need one, and every device stays with our own engineers under our ICO registration (ZC173784). Nothing is subcontracted, and certified destruction after return is available if you want it.
Nearly always. A drop can damage the drive or simply the machine — and if it is the machine, the data usually comes straight out. If the drive is clicking, power it off and bring it in without trying to boot it again.
Bring it in — about half an hour by train or road — or post it tracked and insured. Either way the diagnostic is free and the price is the same.