A small spa-town located along the River Wharfe has attracted professionals working from their homes, as consultants, practitioners and independent businesses using a single hard drive for all of their billable work and family histories.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Ilkley to Leeds can take about thirty minutes to get to by train on the Wharfedale Line; alternatively it is possible to get there by car. Whichever option one chooses, it is easy after having received a quote, and insured post works too. The caseload here is professional and domestic in equal measure: consultancy laptops, practice NAS boxes, external hard drives holding the only copy of everything, and the photographs that cannot be replaced at any price.
We operate under the exact same policies as for any other job we receive: a complimentary diagnostic prior to any fees being charged, a fixed written quote for all potential fees prior to commencing any paid services, and we will recover your data in-house using our own engineers under a secure chain of custody at all times. Additionally, if your data doesn’t come back, on most jobs there will be no charge to you.
Yes, an NDA is provided when necessary, and each device remains with our engineers under our registered ICO number ZC173784 at all times. No third-party vendors are used; certified destruction of your media after return is also available if this is something you would like.
Usually. Dropping the drive or the computer can also cause damage to both. If you drop the computer, your hard drive may have been damaged too; but then again sometimes the only thing that was damaged was the computer itself, and this means the data usually comes straight out. But if the drive is “clicking” when you try to access it, turn off the power immediately and don’t power it up again; take the drive out and bring just the drive in.
When you have your quotation, take it into us (this will be around 30 minutes from Leeds by car or train, and no appointments are required). Alternatively, send it to us via trackable and insured delivery. In either case, the diagnosis costs nothing, and there is no difference in the cost of the recovery.