Castleford is located on the M62 and has several industrial estates which are home to many small companies as well as warehouses and retail outlets and therefore there is an abundance of operational data stored on one office computer or NAS in a backroom that will be restored for the first time if it fails.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Castleford is approximately twenty-five minutes by road from Leeds via the M62 and just a short train journey, so, after receiving your quote, you can easily deliver your equipment. The volume of cases we receive from this area is generally commercial: commercial warehouse and retail server installations; commercial back-office NAS boxes that hold financial records; degrading RAID arrays (which are often unnoticed); plus all the usual domestic failures such as laptop failure and clicking hard disks.
There will be no difference in using the service from your postcode. The diagnostics are at no cost; we write down a fixed price of what you will pay for the recovery prior to commencing work; all recoveries are performed in-house by our own engineers; in most cases we do not charge unless the data does come back.
Turn power off to the unit and do not allow the system to attempt self-repair; that is when recoverable jobs turn into unrecoverable ones. Remove all disk drives from your unit if possible and send us each one labelled by drive bay. If removal of the disk drives is not possible, please ship us the entire NAS unit. We will image the disks individually and rebuild the volume off the box.
Yes, state this on your initial contact and it will be placed on the emergency track for diagnostic upon arrival and ongoing work until recovery. The premium is quoted as its own visible line item and never a mystery multiplier.
No. Once you obtain a quote, either via telephone or using our online quote form, simply bring your device in to us: we are located at The Pinnacle, Albion Street, Leeds LS1 5AA, Monday to Friday, 9am to 5:30pm.