You’re trusting us with a drive containing years of your personal life, and with your name and number so we can reach you about it. This information outlines what data we collect from you; why we collect it; how long we will store it; and what options you have regarding your data.
Last updated 7 October 2026.
We collect your contact information, including your name, email, phone, and return address if we send an item back by post. You provide this contact information to us either through our online diagnostic process, our contact form, through email communication, or over the telephone.
The contents of your media device: a recovery reads all of the content contained on the media, since there is no way for us to determine ahead of time which areas of the media contain your documents. We do not view the contents, create indexes of the contents, nor utilise it for any purpose other than returning the contents of the media to you.
| Quoting, and doing the recovery | To perform our contract with you |
| Payment and accounting records | Legal obligation |
| Website analytics | Your consent — see cookies below |
| Defending a legal claim | Our legitimate interests |
Our basis for processing special category data: in relation to devices that store health records or other special categories of personal data, we will process this information on the grounds of either the establishment or defence of legal claims, or your explicit consent.
All recovery is carried out in-house: no laboratory or partner organisation will be sent your device or receive any of your data. Your device and its contents remain at all times within the United Kingdom.
The following four providers will handle limited amounts of your data necessarily on behalf of us: website host, courier companies providing tracked return services (name & address only), payment processor and accountant, and Google Analytics if you accept it. We do not sell your data or share it with third parties for marketing purposes. We disclose it only where the law requires.
Analytics data may be processed by Google outside of the UK, under the Standard Contractual Clauses (UK Addendum). Otherwise we do not transfer anything out of the UK.
| Recovered data on our systems | Wiped 30 days after you confirm you have it, or sooner on request |
| Enquiries that do not become jobs | 12 months |
| Job records and invoices | 6 years — the limitation period, and HMRC's requirement |
| Analytics | 14 months |
You are entitled to request a copy of your personal data; to correct, erase or restrict use of it; to request a portable version; to object to use by us in accordance with our legitimate interest(s); or to withdraw your consent to use at any time.
Please contact us at 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA, telephone number 0113 322 3083. Our response will be provided within one calendar month from receipt of the request and you will not incur any costs.
If we make a mistake, please report this to us so we can rectify it. Alternatively, if you wish to raise a complaint regarding how we manage your data, then you should contact the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Nothing is set until you make your choice. A banner will ask just one time for permission and store that choice as an individual entry on your device.
Once you have accepted, Google Analytics will tell us about pages viewed and from where visitors arrived at our site. When you decline, the script will never be requested, so nothing is ever loaded. It will never identify you.
Leeds Data Recovery is the trading name of Easy Data Recovery Ltd. This company is registered in Northern Ireland (Reg No. NI625698) and based at 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA. We act as the data controller. We are registered with the Information Commissioner’s Office (ICO) under number ZC173784.
We make no automated decisions about you: every quote is created from a review of your specific device by an engineering professional. If you don’t provide personal information to us, we will not be able to create quotations, restore data, or return your property. The date shown above will also be updated if our privacy policy changes.