A cathedral city in the heart of North Yorkshire, with independent businesses, farms and households spread across a wide rural hinterland — where the nearest specialist is a drive down the A61 or a parcel in the post.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Ripon is around forty-five minutes from Leeds by road, and insured post has a drive with us the next morning — which is what most of the rural north of the county sensibly does. The caseload runs from farm and small-business accounts on failing hard drives and NAS boxes to household laptops, memory cards and the photographs that hold decades of family history.
Rural does not mean second-class. The same free diagnostic, the same fixed written quote, the same in-house engineers, and the same no-recovery-no-fee terms — the only difference is a day of transit each way.
No. The price depends entirely on the device and the fault, never on where it was posted from. Use a tracked, insured service and pack it so nothing rattles — that is all we ask.
Usually. Power it down rather than letting it repair itself, and send every disk including any the box has flagged as failed — that disk often still holds the parity that makes the rest readable.
Yes, and it is one of the jobs we see most. Do not reformat the card. Send it in as it is and we image it, then rebuild or carve the pictures back from the copy.