A professional town — consultancies, finance, law, conferencing and a dense base of independent businesses — where a great deal of billable work sits on a single laptop or a small office server that nobody has tested a restore from.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Harrogate to Leeds is around thirty-five minutes by train and a simple drive, so hand-delivery is easy. The local caseload is markedly professional: consultancy and practice laptops, office servers and NAS boxes holding client records, RAID array arrays that have quietly degraded — alongside the household jobs that reach us from everywhere, clicking hard drives and irreplaceable photographs.
Client records deserve a documented chain of custody, and they get one. Work stays in-house with our own engineers, NDAs are signed as a matter of course where they are needed, and the terms — free diagnostic, fixed written quote, no fee on most jobs unless the data returns — do not vary by postcode.
With paperwork, not promises. An NDA is signed before any media moves where you need one, every device stays with our own engineers under our ICO registration (ZC173784), and progress goes to a single named contact. Certified destruction after return is available if you want it.
Do not let it rebuild the array, and do not re-initialise anything. A forced rebuild onto a degraded array is the commonest way recoverable data is lost permanently. Power it down, keep the drive-bay order intact, and get the disks to us.
Yes — quote first, PO reference on the invoice, VAT handled properly, and payment on success for standard no-recovery-no-fee work. Business jobs are invoiced the way finance departments expect.