A professional town, with an abundance of consultancies, finance, law, meeting spaces and independent businesses, in which a large portion of billable work resides on one laptop or a small office server that no-one has attempted to restore from.
Once we provide a quote, send your device to us (insured) from wherever you are located in Yorkshire. If you prefer, you can also drop off your device at our Leeds drop-off location at The Pinnacle, which is located on Albion Street, and this service does not require an appointment. Either way, the diagnostic costs nothing.
Leeds can be reached from Harrogate by train in approximately thirty-five minutes; driving time is similarly short. This makes it very convenient to get a quote and then physically deliver items to us. Our local caseload is typically professional: laptops for consultancy/practice activities; office servers and Network Attached Storage (NAS) devices holding client records; RAID arrays that have quietly degraded, as well as all the household-type jobs that come in from all over, like clicking hard drives and irreplaceable photographs.
The client’s records receive documentation of their chain of custody. And that is what we provide. Our work remains in house, our engineers sign non-disclosure agreements when necessary and the terms (free diagnostics, fixed written quotes, no fees on most jobs unless your data is returned) remain the same regardless of postcode.
With paperwork, not promises. Where you need one, an NDA is agreed to in advance of any media move; every device will be kept by our own engineers under our ICO registration (ZC173784), and all project updates will be communicated to a single point of contact. Media can also be certified destroyed upon return if that is what you wish.
Don’t allow it to rebuild the array, and don’t reinitialise anything. The most frequent way of losing recoverable data forever is to force a rebuild onto a damaged array. Turn off power; leave the drive bay order intact; send the disks to us.
Yes: first a quote, then a PO reference on the invoice, proper VAT treatment, and payment on success for standard work (you only pay when we have recovered your data). All business orders are invoiced in the way financial departments like to receive their invoices.