Teesside runs on heavy industry, process engineering, a busy university and the supply chains that keep them fed — and every one of those keeps its records, drawings and process data on storage that eventually fails. Insured post puts Middlesbrough a single night from our engineers.
Insured post from anywhere in Yorkshire, or bring it to our Leeds drop-off at The Pinnacle on Albion Street — the diagnostic costs nothing either way.
Middlesbrough is around ninety minutes from Leeds by road or rail, which makes hand-delivery straightforward when a job really matters — but most of Teesside posts insured and has the drive with us the following morning. The caseload here has a distinctly industrial flavour: servers and RAID array arrays from engineering and process firms, CAD and drawing archives that represent years of work, NAS boxes from small manufacturers, plus the everyday failures — a laptop that won’t boot, a hard drive gone clicking, a card full of photographs.
A drive posted from Teesside is not a second-class job. It gets the same free diagnostic, the same fixed written quote before any work, the same in-house engineers, and the same no-recovery-no-fee terms on most jobs. Nothing is couriered on to a third party, wherever in Yorkshire or the North East it started — the chain of custody stays with our own people from arrival to return.
A day or two at each end, no more. The recovery timeline itself is identical wherever you are — diagnostic within 24 to 48 hours of arrival, then the work itself once you approve the fixed quote.
Usually, yes. Send every disk, labelled with its bay position, and resist any temptation to let the controller rebuild first — a forced rebuild onto a degraded array is the commonest way good data is lost for good. We image every disk and reassemble the array from the copies.
Yes — insured post reaches us overnight from anywhere in the region, on identical terms and identical pricing. Where you are has no bearing on the price; the device and the fault do.