- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Advice We Can Offer You Regarding Loss of Data
If you have been unfortunate enough to lose the use of a storage device containing valuable business information and accounts or just sentimental photographs and documents our engineers are on hand to answer your queries. By telephoning or emailing us our professional and courteous staff will demonstrate not only a commitment to providing you with a first class Data Recovery service but the depth of our knowledge. When you contact us we will give you our expert advice and offer a diagnosis as to the nature of the problem. We will also be able to tell you how much the process of recovering your data will cost from start to finish – including return delivery by courier. If you are happy with the cost and the advice we provide then we ask that you securely pack the device (using bubble wrap if you have it) and try where possible to ensure it does not move inside its packaging. Using the shipping form that can be found on our Contact’s page, send your storage device (hard drive etc) with your full contact details to your local Data Recovery centre – or indeed if you prefer you can visit our premises and deliver it in person.
No Obligation Quote
When we have received your storage device we will diagnose definitively the nature of the problem and confirm with you the costings to recover the data. There is no obligation to continue, we don’t ask you to sign anything or ask for any money up front and the price we quote will not alter. If you are happy to proceed then our team of recovery engineers will begin the task of recovering your valuable data as quickly as it possible.
How We Go About Recovering Your Data
The process of recovering your data normally takes on average 2-3 days. Initially the data is recovered to one of our secure servers at which point our engineer will contact you by telephone and will email you a detailed list of all the files recovered along with a complete directory listing. If we have been 100% successful you should be reunited with your data in the next day or so.
Returning Your Data to You
If all is to your satisfaction then all we ask for is payment by credit or debit card, bank transfer or cheque. Upon receipt of full payment we will then make a backup of your data to the choice of media you have decided on and will arrange for it to be delivered to you by next day courier.Once you agree to the costs, we will recover your data as quickly as possible. Average recovery time is 2-3 days. Once data is recovered to our secure server, a recovery engineer will contact you via phone and then with a follow up email. The email will give you screenshots and a directory listing of all the data we have recovered for you. We do not make charges for using credit or debit cards.